Training and Development

The State Health Plan recognizes the value in providing HBRs with ongoing training opportunities to assist in carrying out duties as they relate to the Plan. Below is a list of resources available to you as an HBR.

HBR University

HBR University is an online learning management tool just for HBRs. It houses required training, learning modules and guides to assist HBRs learning Plan-related policies and procedures.

Required Training for eBenefits

New HBRs and other individuals who require access to the enrollment system eBenefits must follow the process outlined below (Please note: if you are an HBR for a BEACON agency, your role is slightly different. State “Designated Central Agency HBRs” have view-only access to eBenefits. BEST Shared Services has administrative access. Please contact BEST Shared Services for more information regarding your role before completing any training.):

1. Register for HBR University. Instructions on how to register may be found here.
2. Once registered, enroll in the Training for New HBRs course.
3. Complete all modules in the course and complete the assessment at the end.
4. Complete the Access Request Form located in HBR University.
5. The completed Access Request Form must be emailed to the HBRTraining@nctreasurer.com for approval. Please indicate on the request form if you need access to eBenefits & eBilling, eBenefits only, or eBilling only. (***Note: Individuals needing only eBilling access are not required to complete the Training for New HBRs course.***)
6. A member of the HBR Support team will grant access and notify the HBR via email with their login information. eBilling login, if applicable, will be provided as well.

   *** If you already have access but have forgotten your login information, please click the "Can't access your account?" link on the eBenefits log in page. ***

New COBRA Subsidies Under the American Rescue Plan Act

Congress passed the American Rescue Plan Act of 2021. A portion of that federal legislation included COBRA subsidies for employees and family members who lost coverage because of an involuntary termination or a reduction in hours after November 1, 2019. This impacts eligible members who elected COBRA at the time of their qualifying event as well as any members who were offered COBRA due to these termination reasons but opted not to enroll at the time of their qualifying event. Below are links to the HBR Alerts the Plan has issued on this topic including a sample of the reporting form.

• HBR Alert - March 23, 2021
• HBR Alert - April 20, 2021
• HBR Alert - May 3, 2021
• HBR Alert - May 14, 2021
• ARPA Sample AEI Report

HBR Upcoming Trainings

HBR Monthly Trainings: These monthly HBR trainings provide HBRs with updates or announcements related to the Plan and offer HBRs the opportunity to ask questions and raise any issues or concerns. Attendance will be reflected in a group’s HBR Scorecard. The monthly webinars, scheduled through December, serve as the main source of updates and guided training. Remember, HBR attendance at each monthly webinar is required.

HBR Open Enrollment Trainings: Let us help you get ready for Open Enrollment! The State Health Plan is holding Open Enrollment trainings for HBRs in July. Open Enrollment trainings cover important information regarding 2023. This year, Open Enrollment will be held October 10-28, 2022. Reserve your spot to ensure you have the information you need to best serve your employees!