Training and Development

The State Health Plan recognizes the value in providing HBRs with ongoing training opportunities to assist in carrying duties as they relate to the Plan. Below is a list of resource available to you as an HBR.

HBR University

HBR University is an on-line learning management tool just for HBRs. It houses required training, learning modules and guides to assist HBRs learning Plan-related policies and procedures.

Monthly Webinars

The Plan hosts monthly webinars in order to provide on-going training opportunities and serves as an outlet for important announcements, updates and benefit information. Beginning in 2020, attendance will be reflected in a group’s HBR Scorecard. Click below to view and register for the 2020 monthly webinars.

Info circle representing HBR Monthly Webinar Training

Required Training for eBenefits

New HBRs and other individuals who require access to the enrollment system, eBenefits must follow the process outlined below (Please note: if you are an HBR for a BEACON agency, your role is slightly different. State “Designated Central Agency HBRs” have view-only access to eBenefits. BEST Shared Services has administrative access. Please contact BEST Shared Services for more information regarding your role before completing any training.):

  1. Register for HBR University. Instructions on how to register may be found here.
  2. Once registered, enroll in the Training for New HBRs course.
  3. Complete all modules in the course and complete the assessment at the end.
  4. Complete the Access Request Form located in HBR University.
  5. The completed Access Request Form must be emailed to the for approval. Please indicate on the request form if you need access to eBenefits & eBilling, eBenefits only, or eBilling only. (***Note: Individuals needing only eBilling access are not required to complete the Training for New HBRs course.***)
  6. A member of the HBR Support team will grant access and notify the HBR via email with their login information. eBilling login, if applicable, will be provided as well.

    *** If you already have access but have forgotten your login information, please click the "Can't access your account?" link on the eBenefits log in page. ***

Additional Resources

HBR Upcoming Trainings

Speaker Request Form