Exceptions Process

To ensure consistency and adherence to both state and federal legislation, it is important that all transactions for new hire enrollments, adding or dropping dependents due to a qualifying life event, and the processing of terminations are completed in a timely manner. For more information, visit the Enrollment Information page.

The exceptions process allows HBRs to submit requests to make changes that are outside of the State Health Plan's rules and regulations due to:

  • an administrative change to correct a member's health coverage that is not the fault of the member. For example, the member was provided with incorrect information by the employer and did not enroll within the required time period or the HBR made an error in processing the transaction. 

  • a member wishes to request a variance to an established rule due to extenuating circumstance. For example, the member missed the enrollment period because he/she was out of the country. 

The exceptions request process is not intended for arbitrary requests and will be handled on a case-by-case basis. The Plan will take into consideration the reason for the request, if the request is submitted within a reasonable amount of time, and whether or not granting an approval will be in conflict with state and federal laws.

How to Submit an Exception Request

Please click the link below to submit an exception. If you have any questions regarding this form, please email HBRInquiries@nctreasurer.com.

Exception Request Form