Contact Information for HBRs
Below is a list of contacts for Health Benefit Representatives to use for assistance in carrying out duties as they relate to the State Health Plan. For general HBR questions, contact the Plan at hbrinquiries@nctreasurer.com. For additional State Health Plan contact information, view the State Health Plan Contact Us page.
Download the Printable HBR Contact List
| For Questions Regarding: | Vendor | Contact |
|---|---|---|
| General HBR Questions | State Health Plan | hbrinquiries@nctreasurer.com |
|
Group Billing for Enhanced PPO Plan (80/20) and Base PPO Plan (70/30) (If you have questions on how to use eBilling, |
Blue Cross NC |
|
|
Benefit and Medical Claim Questions |
Blue Cross NC | |
|
Open Enrollment Questions (If there is a discrepancy in your invoice and |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Enrollment and Eligibility Questions |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Troubleshooting Enrollment System |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Retiree Enrollment Questions |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Reduction In Force (RIF) Enrollments (initial 12 months) |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Reduction In Force (RIF) Enrollments (post initial 12 months)
|
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Direct Bill Premium Questions |
iTEDIUM |
|
|
COBRA Enrollment |
iTEDIUM |
877-679-6272 |
|
COBRA Notices |
iTEDIUM |
|
|
COBRA Premium Billing Questions |
iTEDIUM |
|
|
BEACON Questions |
Best Shared Services |
866-622-3784 (Statewide) 919-707-0707 (Raleigh area) |
|
Questions regarding NOCC (Notice of Creditable Coverage) Letters |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Traditional Rx Benefit and Claims Questions |
CVS Caremark |