Contact Information for HBRs
Below is a list of contacts for Health Benefit Representatives to use for assistance in carrying out duties as they relate to the State Health Plan. For additional State Health Plan contact information, view the State Health Plan Contact Us page.
Download the Printable HBR Contact List
| For Questions Regarding: | Vendor | Contact |
|---|---|---|
|
Group Billing for the 80/20 and 70/30 Plans (If you have questions on how to use eBilling, |
Blue Cross NC |
|
|
Benefit and Medical Claim Questions |
Blue Cross NC | |
|
Open Enrollment Questions (If there is a discrepancy in your invoice and |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Enrollment and Eligibility Questions |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Troubleshooting Enrollment System |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Retiree Enrollment Questions |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Reduction In Force (RIF) Enrollments (initial 12 months) |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Reduction In Force (RIF) Enrollments (post initial 12 months)
|
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Direct Bill Premium Questions |
iTEDIUM |
|
|
COBRA Enrollment |
iTEDIUM |
877-679-6272 |
|
COBRA Notices |
iTEDIUM |
|
|
COBRA Premium Billing Questions |
iTEDIUM |
|
|
BEACON Questions |
Best Shared Services |
866-622-3784 (Statewide) 919-707-0707 (Raleigh area) |
|
Questions regarding NOCC (Notice of Creditable Coverage) Letters |
Benefitfocus |
HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager |
|
Traditional Rx Benefit and Claims Questions |
CVS Caremark |
|
|
High-Deductible Health Plan (HDHP) Enrollment |
iTEDIUM |
For specific member issues, send a request on the member's account by following these instructions. For general plan questions,855-552-6272 or hbrsupport@itedium.com |
Register for an Upcoming HBR Event!
Unable to attend a recent HBR onsite event or webinar? No problem! Download and review the PowerPoint presentation (video if applicable) for past events or webinars.