Contact Information for HBRs Below is a list of contacts for Health Benefit Representatives to use for assistance in carrying out duties as they relate to the State Health Plan. For additional State Health Plan contact information, view the State Health Plan Contact Us page. Download the Printable HBR Contact List For Questions Regarding: Vendor Contact Group Billing for the 80/20 and 70/30 Plans (If you have questions on how to use eBilling, to change the date your invoice is sent, to verify if a payment has been received, or if you need help understanding your bill.) Blue Cross NC 800-245-7319 orstateppoinvoice@bcbsnc.com Benefit and Medical Claim Questions Blue Cross NC 888-234-2416 Open Enrollment Questions (If there is a discrepancy in your invoice and the enrollment is correct in eEnroll, but not correct on your invoice.) Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Enrollment and Eligibility Questions Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Troubleshooting Enrollment System Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Retiree Enrollment Questions Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Reduction In Force (RIF) Enrollments (initial 12 months) Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Reduction In Force (RIF) Enrollments (post initial 12 months) Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Direct Bill Premium Questions iTEDIUM 877-679-6272 COBRA Enrollment iTEDIUM 877-679-6272 COBRA Notices iTEDIUM 877-679-6272 COBRA Premium Billing Questions iTEDIUM 877-679-6272 BEACON Questions Best Shared Services 866-622-3784 (Statewide) 919-707-0707 (Raleigh area) Questions regarding NOCC (Notice of Creditable Coverage) Letters Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Traditional Rx Benefit and Claims Questions CVS Caremark 888-321-3124 High-Deductible Health Plan (HDHP) Enrollment iTEDIUM For specific member issues, send a request on the member's account by following these instructions. For general plan questions,855-552-6272 or hbrsupport@itedium.com
Contact Information for HBRs Below is a list of contacts for Health Benefit Representatives to use for assistance in carrying out duties as they relate to the State Health Plan. For additional State Health Plan contact information, view the State Health Plan Contact Us page. Download the Printable HBR Contact List For Questions Regarding: Vendor Contact Group Billing for the 80/20 and 70/30 Plans (If you have questions on how to use eBilling, to change the date your invoice is sent, to verify if a payment has been received, or if you need help understanding your bill.) Blue Cross NC 800-245-7319 orstateppoinvoice@bcbsnc.com Benefit and Medical Claim Questions Blue Cross NC 888-234-2416 Open Enrollment Questions (If there is a discrepancy in your invoice and the enrollment is correct in eEnroll, but not correct on your invoice.) Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Enrollment and Eligibility Questions Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Troubleshooting Enrollment System Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Retiree Enrollment Questions Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Reduction In Force (RIF) Enrollments (initial 12 months) Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Reduction In Force (RIF) Enrollments (post initial 12 months) Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Direct Bill Premium Questions iTEDIUM 877-679-6272 COBRA Enrollment iTEDIUM 877-679-6272 COBRA Notices iTEDIUM 877-679-6272 COBRA Premium Billing Questions iTEDIUM 877-679-6272 BEACON Questions Best Shared Services 866-622-3784 (Statewide) 919-707-0707 (Raleigh area) Questions regarding NOCC (Notice of Creditable Coverage) Letters Benefitfocus HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager Traditional Rx Benefit and Claims Questions CVS Caremark 888-321-3124 High-Deductible Health Plan (HDHP) Enrollment iTEDIUM For specific member issues, send a request on the member's account by following these instructions. For general plan questions,855-552-6272 or hbrsupport@itedium.com
