Contact Information for HBRs

 

Below is a list of contacts for Health Benefit Representatives to use for assistance in carrying out duties as they relate to the State Health Plan. For general HBR questions, contact the Plan at hbrinquiries@nctreasurer.com. For additional State Health Plan contact information, view the State Health Plan Contact Us page.

Download the Printable HBR Contact List
 

For Questions Regarding:VendorContact
General HBR QuestionsState Health Planhbrinquiries@nctreasurer.com
Group Premium BillingiTedium

For October 2024 premium invoices and after contact iTEDIUM:
(855) 552-6272
GroupBilling@itedium.com
M-F 8AM to 5PM

For premiums invoices for September 2024 and prior contact Blue Cross of NC:
(888) 234-2416 
TTY: (800) 442-7028 
stateppoinvoice@bcbsnc.com 
M-F 8AM to 5PM

Benefit and Medical Claim QuestionsAetna Health Concierge833-690-1037
Open Enrollment Questions

(If there is a discrepancy in your invoice and
the enrollment is correct in eEnroll, but
not correct on your invoice.)		BenefitfocusHBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager
Enrollment and Eligibility QuestionsBenefitfocusHBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager
Troubleshooting Enrollment SystemBenefitfocusHBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager
Retiree Enrollment QuestionsBenefitfocusHBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager
Reduction In Force (RIF) Enrollments (initial 12 months)BenefitfocusHBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Reduction In Force (RIF) Enrollments (post initial 12 months)

 

BenefitfocusHBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager
Direct Bill Premium QuestionsiTEDIUM877-679-6272
COBRA EnrollmentiTEDIUM877-679-6272
COBRA NoticesiTEDIUM877-679-6272
COBRA Premium Billing QuestionsiTEDIUM877-679-6272
BEACON QuestionsBest Shared Services

866-622-3784 (Statewide)

919-707-0707 (Raleigh area)

Questions regarding NOCC (Notice of Creditable Coverage) LettersBenefitfocusHBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager
Traditional Rx Benefit and Claims QuestionsCVS Caremark888-321-3124
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