Contact Information for HBRs

Below is a list of contacts for Health Benefit Representatives to use for assistance in carrying out duties as they relate to the State Health Plan.  For additional State Health Plan contact information, view the State Health Plan Contact Us page.

Download the Printable HBR Contact List
 

For Questions Regarding: Vendor Contact

Group Billing for the 80/20 and 70/30 Plans

(If you have questions on how to use eBilling,
to change the date your invoice is sent, to verify
if a payment has been received, or if you need
help understanding your bill.)

Blue Cross NC

800-245-7319 or
stateppoinvoice@bcbsnc.com

Benefit and Medical Claim Questions

Blue Cross NC

888-234-2416

Open Enrollment Questions

(If there is a discrepancy in your invoice and
the enrollment is correct in eEnroll, but
not correct on your invoice.)

Benefitfocus

 HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Enrollment and Eligibility Questions

Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Troubleshooting Enrollment System

Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Retiree Enrollment Questions

Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Reduction In Force (RIF) Enrollments (initial 12 months)

Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Reduction In Force (RIF) Enrollments (post initial 12 months)

 

Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Direct Bill Premium Questions

iTEDIUM

877-679-6272

COBRA Enrollment

iTEDIUM

877-679-6272

COBRA Notices

iTEDIUM

877-679-6272

COBRA Premium Billing Questions

iTEDIUM

877-679-6272

BEACON Questions

Best Shared Services

866-622-3784 (Statewide)

919-707-0707 (Raleigh area)

Questions regarding NOCC (Notice of Creditable Coverage) Letters

Benefitfocus

HBR Support:  800-422-5249, create a case via One Place 365 or contact your Account Manager

Traditional Rx Benefit and Claims Questions

CVS Caremark

888-321-3124

High-Deductible Health Plan (HDHP) Enrollment

iTEDIUM

For specific member issues, send a request on the member's account by following these instructions.

For general plan questions,855-552-6272 or hbrsupport@itedium.com