Contact Information for HBRs

Below is a list of contacts for Health Benefit Representatives to use for assistance in carrying out duties as they relate to the State Health Plan. For additional State Health Plan contact information, view the State Health Plan Contact Us page.

Download the Printable HBR Contact List

For Questions Regarding:	Vendor	Contact
Group Billing for the 80/20 and 70/30 Plans (If you have questions on how to use eBilling, to change the date your invoice is sent, to verify if a payment has been received, or if you need help understanding your bill.)	Blue Cross NC	800-245-7319 or stateppoinvoice@bcbsnc.com
Benefit and Medical Claim Questions	Blue Cross NC	888-234-2416
Open Enrollment Questions (If there is a discrepancy in your invoice and the enrollment is correct in eEnroll, but not correct on your invoice.)	Benefitfocus	HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager
Enrollment and Eligibility Questions	Benefitfocus	HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager
Troubleshooting Enrollment System	Benefitfocus	HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager
Retiree Enrollment Questions	Benefitfocus	HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager
Reduction In Force (RIF) Enrollments (initial 12 months)	Benefitfocus	HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager
Reduction In Force (RIF) Enrollments (post initial 12 months)	Benefitfocus	HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager
Direct Bill Premium Questions	iTEDIUM	877-679-6272
COBRA Enrollment	iTEDIUM	877-679-6272
COBRA Notices	iTEDIUM	877-679-6272
COBRA Premium Billing Questions	iTEDIUM	877-679-6272
BEACON Questions	Best Shared Services	866-622-3784 (Statewide) 919-707-0707 (Raleigh area)
Questions regarding NOCC (Notice of Creditable Coverage) Letters	Benefitfocus	HBR Support: 800-422-5249, create a case via One Place 365 or contact your Account Manager
Traditional Rx Benefit and Claims Questions	CVS Caremark	888-321-3124
High-Deductible Health Plan (HDHP) Enrollment	iTEDIUM	For specific member issues, send a request on the member's account by following these instructions. For general plan questions,855-552-6272 or hbrsupport@itedium.com

Register for an Upcoming HBR Event!

Unable to attend a recent HBR onsite event or webinar? No problem! Download and review the PowerPoint presentation (video if applicable) for past events or webinars.

Title	When	Event Type
2019 Open Enrollment HBR Training	07/17/2018 - 2:00p.m. to 4:00p.m.	Onsite Event
HBR Monthly Meeting (July)	07/18/2018 - 10:00a.m. to 11:00a.m.	Webinar
2019 Open Enrollment HBR Training	07/20/2018 - 10:00a.m. to 12:00p.m.	Onsite Event
2019 Open Enrollment HBR Training	07/25/2018 - 10:00a.m. to 12:00p.m.	Onsite Event
2019 Open Enrollment HBR Training	07/25/2018 - 2:00p.m. to 4:00p.m.	Onsite Event
2019 Open Enrollment HBR Training	07/30/2018 - 10:00a.m. to 12:00p.m.	Onsite Event
2019 Open Enrollment HBR Training	08/07/2018 - 2:00p.m. to 4:00p.m.	Webinar
2019 Open Enrollment HBR Training	08/08/2018 - 10:00a.m. to 12:00p.m.	Webinar
2019 Open Enrollment HBR Training	08/08/2018 - 2:00p.m. to 4:00p.m.	Webinar
2019 Open Enrollment HBR Training	08/09/2018 - 2:00p.m. to 4:00p.m.	Webinar
2019 Open Enrollment HBR Training	08/10/2018 - 10:00a.m. to 12:00p.m.	Webinar
HBR Monthly Meeting (August)	08/15/2018 - 10:00a.m. to 11:00a.m.	Webinar
HBR Monthly Meeting (September)	09/19/2018 - 10:00a.m. to 11:00a.m.	Webinar
HBR Monthly Meeting (October)	10/17/2018 - 10:00a.m. to 11:00a.m.	Webinar
HBR Monthly Meeting (November)	11/14/2018 - 10:00a.m. to 11:00a.m.	Webinar
HBR Monthly Meeting (December)	12/05/2018 - 10:00a.m. to 11:00a.m.	Webinar

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