Indemnity Plan FAQs
From the list below, select the category appropriate to your Indemnity Plan questions.
Term Definitions
Coverage
Visiting a Participating Provider
Member Services
Claims
Note: The information contained in these Frequently Asked Questions does not include all the benefits or everything you need to know about the State Health Plan. Please check your Benefit Booklet for further details. For more information click on the appropriate Benefits Book for your health plan: NC SmartChoice Basic PPO, NC SmartChoice Standard PPO, NC SmartChoice Plus PPO and the Indemnity Plan. We encourage you to call if you have questions about any of your health plan benefits. For the contact information, consult our Contact Us page.
Term Definitions
- Definitions important to understanding your Indemnity Plan benefits.
Coverage
- Answers about services covered under the Indemnity Plan.
Visiting a Participating Provider
- Answers about finding participating doctors, prior approval, and deductibles.
Member Services
- Answers about Indemnity Plan policies and services.
Claims
- Answers about your Explanation of Benefits and appeals of claims decisions.
Note: The information contained in these Frequently Asked Questions does not include all the benefits or everything you need to know about the State Health Plan. Please check your Benefit Booklet for further details. For more information click on the appropriate Benefits Book for your health plan: NC SmartChoice Basic PPO, NC SmartChoice Standard PPO, NC SmartChoice Plus PPO and the Indemnity Plan. We encourage you to call if you have questions about any of your health plan benefits. For the contact information, consult our Contact Us page.
